Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times

نویسنده

  • Dennis C. Dietz
چکیده

A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and can be easily implemented to evaluate candidate schedules within a schedule optimization algorithm.

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عنوان ژورنال:

دوره 2014  شماره 

صفحات  -

تاریخ انتشار 2014