Computing the Expected Cost of an Appointment Schedule for Statistically Identical Customers with Probabilistic Service Times
نویسنده
چکیده
A cogent method is presented for computing the expected cost of an appointment schedule where customers are statistically identical, the service time distribution has known mean and variance, and customer no-shows occur with time-dependent probability. The approach is computationally efficient and can be easily implemented to evaluate candidate schedules within a schedule optimization algorithm.
منابع مشابه
New Developments in Scheduling Applications
Scheduling problems are widely recognized as important optimization problems. Thus, scheduling theory has become a fundamental area within the general field of combinatorial optimization. Multiprocessor and shop scheduling problems are known to be hard to solve optimally. Scheduling problems are naturally very varied, both in application domains and in featured constraints. To date, researchers...
متن کاملQueueing Systems with Appointment-Driven Arrivals, Non-Punctual Customers, and No-Shows
We consider queueing systems where a finite number of customers arrive over time to a service system, consisting of either a single or multiple servers. The arrival of customers is driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier or later than their scheduled appointment times. ...
متن کاملAn Appointment Scheduling Model to Improve Client Access and Provider Productivity
Yield and revenue management have been extensively investigated for transportation and hospitality industries, but there has been relatively little study of these topics for appointment services where customers are scheduled to arrive at prearranged times. Such settings included health care clinics; law offices and clinics; government offices; retail services such as tax preparation, auto repai...
متن کاملAn Appointment Overbooking Model to Improve Client Access and Provider Productivity
Yield and revenue management have been extensively investigated for transportation and hospitality industries, but there has been relatively little study of these topics for appointment services where customers are scheduled to arrive at prearranged times. Such settings included health care clinics; law offices and clinics; government offices; retail services such as tax preparation, auto repai...
متن کاملManaging Customer Arrivals in Service Systems with Multiple Identical Servers
We analyze a discrete multi-server model for scheduling customer arrivals under no-shows. The challenge is to assign customers to time slots so that the service system utilizes its resources efficiently and customers experience short waiting times. We provide theoretical and heuristic guidelines for an effective practice of appointment overbooking in order to offset no-shows. Recursive and expl...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
دوره 2014 شماره
صفحات -
تاریخ انتشار 2014